Complaints and returns

Complaints and returns

H&T RETAIL GROUP Sp. z o.o.
ul. Golfowa 38/2, 41-907 Bytom, Poland
VAT ID (NIP): PL6292495826, REGON: 385201817
E-mail: sklep@ht-dron.pl, phone +48 666 132 049

Returns – 14 days, free of charge

You can withdraw from the contract without giving a reason within 14 calendar days of receiving the product. Returns are free – we cover the cost of sending the product back.

How to return a product

1. E-mail sklep@ht-dron.pl with your order number and the products you want to return.
2. Fill in the return form (we will send it in our reply).
3. We will send you a free return shipping label.
4. Send the product to: H&T Retail Group Sp. z o.o., ul. Francuska 106b/18, 40-507 Katowice, Poland.

Refunds

We refund the full price of the product together with the original delivery cost (at the cheapest delivery option offered) within 14 days of receiving your withdrawal statement, using the same payment method unless agreed otherwise. We may withhold the refund until we receive the product or proof that it has been sent back.

The customer is liable for any reduction in the product's value resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.

Complaints

If a product is defective or not as described, contact us at sklep@ht-dron.pl or +48 666 132 049 and include:

• your full name,
• order number,
• a description of the problem and photos of the defect (if possible).

We handle complaints within 14 days of receipt. If the complaint is accepted, the product will be repaired or replaced, and if that is not possible, we will refund the payment. We cover the cost of sending a defective product back.

Contact

Returns and complaints: sklep@ht-dron.pl, phone +48 666 132 049.