Help & FAQ – orders, delivery, payments, returns

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Drone parts and accessories – fast shipping across the EU and to Ukraine, reliable components, technical support.

Language
- Polish
- Ukrainian
- EN
Currency: EUR
- PLN
- USD
- EUR
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Help

Questions about your order, delivery or choosing FPV parts? Below you will find answers to the most common questions. Can't find yours? Write or call us – we reply on business days.

🛒 OrdersAccount, VAT invoice, changes 🚚 DeliveryCosts, times, international 💳 PaymentsBLIK, card, Google/Apple Pay ↩️ Returns & complaints14 days for a free return

E-mailsklep@ht-dron.pl

Phone+48 666 132 049

Opening hoursMon–Fri, 9:00–18:00 (CET)

Online requestOpen a ticket →

🛒 Orders

How do I place an order?

Add products to the cart.
Click Go to checkout.
Choose your country, payment and delivery method and fill in your details.
Confirm the order – a confirmation will arrive by e-mail.

Do I need an account?

No, you can buy as a guest. An account gives you order history, faster checkout and a one-time -2% code for your first order, sent by e-mail after registration.

Do you issue VAT invoices?

Yes. We issue a VAT invoice for every order – just enter your company name and VAT number in the order form.

How can I change or cancel my order?

Write to us as soon as possible at sklep@ht-dron.pl with your order number. Changes are possible until the parcel is shipped. After shipping you can use our free return.

Can you help me choose parts for my drone?

Yes. Send us your drone or frame model, battery voltage (e.g. 4S/6S) and what you fly – we will suggest motors, propellers, batteries, VTX or antennas. There is also a chat advisor on the home page.

Do you have an offer for businesses (B2B)?

Yes – for companies, schools and institutions we prepare wholesale offers and individual prices. Send a list of products and quantities to sklep@ht-dron.pl.

🚚 Delivery

How much does delivery cost?

Country	Method	Cost
Poland	InPost parcel lockers	30 PLN
Poland	InPost courier	35 PLN
European Union	International courier	from 65 PLN
Ukraine	Nova Post	80 PLN

Free delivery in Poland from 500 PLN. You see the cost in the cart before paying.

When will you ship my order?

We ship within 1–4 business days after payment (for a regular bank transfer – after the funds are credited). Delivery within Poland usually takes 1–2 business days.

How can I track my parcel?

After shipping we send an e-mail with the tracking number. You can also check the order status in your customer account.

Do you ship abroad?

Yes – to European Union countries and to Ukraine (Nova Post). Thermal cameras are shipped within the EU only. Orders shipped outside Poland may be subject to local taxes and fees.

Details: Delivery – methods and times

💳 Payments

Which payment methods are available?

BLIK, payment card (Visa, Mastercard), Google Pay, Apple Pay, fast online payments and regular bank transfer.

Are payments secure?

Yes. Online payments are processed by Autopay S.A. and card data is protected under the PCI DSS standard. We never store your card details.

How do I pay by bank transfer?

Choose Wpłata na konto bankowe (bank transfer). You will receive the transfer details after placing the order – use the order number as the payment reference. We ship once the payment is credited.

Which currencies can I pay in?

PLN, EUR or USD – switch the currency in the top bar of the site.

Details: Payment methods

↩️ Returns & complaints

How do I return a product?

You have 14 days from receiving the parcel to return it without giving a reason – returns are free. Write to sklep@ht-dron.pl with your order number and we will send you a free InPost return label.

When will I get my money back?

Within 14 days of receiving your withdrawal statement, using the same payment method. We may withhold the refund until we receive the product or proof of its return shipment.

My parcel arrived damaged – what should I do?

Take photos of the parcel and the product and, if possible, write a damage report with the courier. Contact us – we will arrange a replacement or refund.

How do I file a complaint?

Send an e-mail with your order number, a description of the problem and photos. We handle complaints within 14 days. We are liable for product defects in accordance with consumer law.

Details: Complaints and returns · Terms and conditions

Didn't find the answer?Write to us – we will help with your order and choosing FPV gear.Send an e-mail Call us