HT-DRON Online Shop Terms and Conditions

Effective from 11 October 2026

This is an English translation for information. The binding version is the Polish one: Regulamin sklepu (PL)

§1. General provisions

1. These Terms and Conditions set out the rules for using the online shop available at https://www.ht-dron.pl and its language versions (uk.ht-dron.pl, en.ht-dron.pl), the rules for concluding sales contracts and the rules for providing electronic services. These Terms are the regulations referred to in Article 8 of the Polish Act of 18 July 2002 on the Provision of Electronic Services.

2. The shop is operated by H&T RETAIL GROUP spółka z ograniczoną odpowiedzialnością (limited liability company) with its registered office in Bytom, ul. Golfowa 38/2, 41-907 Bytom, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number 0000821592, kept by the District Court Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register, NIP (tax ID) 6292495826, EU VAT number PL6292495826, REGON 385201817, EORI PL629249582600000, share capital PLN 5,000.00 (the Seller).

3. Contact with the Seller: e-mail sklep@ht-dron.pl, phone +48 666 132 049 (Mon–Fri 9:00–17:00, charged at your operator's rate), address for correspondence and returns: ul. Francuska 106b/18, 40-507 Katowice, Poland.

4. These Terms are made available free of charge before the contract is concluded, in a form that allows them to be downloaded, stored and printed. The Seller sends the Terms and the order confirmation to the Customer on a durable medium (e-mail).

5. The binding version of these Terms is the Polish version. Translations into other languages are for information only, unless mandatory provisions of law state otherwise.

§2. Definitions

1. Customer – a natural person with full legal capacity, a legal person or an organisational unit with legal capacity that uses the Shop or places an Order. A minor may make purchases only with the consent of their legal representative.

2. Consumer – a Customer who is a natural person concluding a contract not directly related to their business or professional activity (Article 22¹ of the Polish Civil Code).

3. Entrepreneur with consumer rights (PNPK) – a natural person running a sole proprietorship who concludes a contract directly related to that business, where the content of the contract shows that it is not of a professional nature for that person, in particular in light of the business activity disclosed in the Polish business register (CEIDG). The provisions concerning Consumers apply to a PNPK to the extent set out in Article 38a of the Polish Consumer Rights Act and Articles 385⁵, 556⁴, 556⁵ and 576⁵ of the Civil Code.

4. Business Customer – a Customer who is neither a Consumer nor a PNPK, in particular companies, public institutions, wholesale buyers and contracting authorities in tender procedures.

5. Goods – movable items offered in the Shop, including drones, parts and components, batteries, chargers, goggles and radio transmitters.

6. Order – the Customer's declaration of intent constituting an offer to conclude a sales contract, submitted via the order form, by e-mail or by phone.

7. Order Acceptance Confirmation – the Seller's e-mail stating that the Customer's offer has been accepted.

8. Business Day – a day from Monday to Friday, excluding public holidays in Poland.

9. UoPK – the Polish Consumer Rights Act of 30 May 2014; KC – the Polish Civil Code.

§3. Electronic services and technical requirements

1. The Seller provides the following services free of charge: browsing the Shop, the order form, the Customer account, the wish list, the contact and request form, the newsletter and the option to post reviews.

2. Technical requirements: a device with Internet access, an up-to-date browser with JavaScript and cookies enabled, and an active e-mail address.

3. The account agreement is concluded for an indefinite period. The Customer may terminate it at any time without giving a reason (by e-mail or using the account function). The agreements for the order form and for browsing the Shop end when the order is placed or the Customer leaves the Shop.

4. It is prohibited to provide unlawful content, to provide other people's data, to disrupt the operation of the Shop (including automated data collection, bots and scraping) and to place fictitious orders. In the event of a breach, the Seller may, after first requesting that the breach stop, block the account with 7 days' notice, and in the case of a serious breach or automated activity – with immediate effect (with respect to Consumers, only for the important reasons described in this paragraph).

5. Complaints about electronic services may be sent to sklep@ht-dron.pl. The Seller replies within 14 days.

6. All content of the Shop (descriptions, photos, graphics, logo, page layout) is protected by copyright. Copying or using it without the Seller's written consent is prohibited.

§4. Orders and conclusion of the contract

1. Information about Goods in the Shop is an invitation to conclude a contract (Article 71 of the Civil Code), not an offer.

2. Orders may be placed 24 hours a day. Placing an Order through the form requires providing the data necessary to fulfil it, accepting these Terms and clicking the button "Order with obligation to pay" or an equivalent button.

3. Immediately after placing an Order, the Customer receives an automatic confirmation of its receipt. This message does not mean that the Order has been accepted.

4. The sales contract is concluded when the Customer receives the Order Acceptance Confirmation. The Seller sends it, or informs the Customer of a refusal, within 2 Business Days of the Order being placed.

5. The Seller may refuse to accept an Order in particular where: (a) the Goods are unavailable from the Seller and its suppliers; (b) the price or description contained an obvious error; (c) the Customer's data are false or incomplete; (d) fulfilment would breach sanctions or export regulations (§12). In such a case the Seller refunds all amounts paid by the Customer without delay, and no later than within 14 days. The Customer has no other claims on this account, unless mandatory provisions of law state otherwise.

6. If, after the contract is concluded, some of the Goods turn out to be unavailable, the Seller informs the Customer, who may choose partial fulfilment (with a refund of the difference), a replacement, or withdrawal from the entire contract with a refund of all amounts.

7. Orders not paid (for bank transfer payments) within 7 days of the Order Acceptance Confirmation may be cancelled after a request for payment setting an additional 3-day deadline (Article 491 of the Civil Code).

8. Until dispatch, the Customer may change or cancel the Order by contacting the Seller by e-mail or through the account. The Seller refunds amounts paid without delay, and no later than within 14 days.

9. Goods offered in the Shop are brand new and have been lawfully placed on the market in the European Union, unless the description marks them as outlet, ex-display or used.

§5. Prices and promotions

1. Prices are given in Polish zloty (PLN) and are gross prices (including VAT). Prices in EUR and USD are for information and are converted at the Shop's exchange rate; the amount shown in the Order summary is binding.

2. The binding price is the price at the time the Order is placed. Delivery costs are shown in the basket before the Order is placed.

3. With every price reduction, the Seller shows the lowest price of the Goods in the 30 days before the reduction (Article 6a of the Polish Act on Informing about Prices of Goods and Services).

4. Discount codes and promotions cannot be combined unless the rules of the promotion state otherwise. The Seller may change prices, but a change does not apply to Orders already placed.

5. Wholesale prices and prices for Business Customers are set individually in an offer (§13).

§6. Payments

1. Available payment methods: BLIK, payment card (Visa, Mastercard, Maestro), Google Pay, Apple Pay, fast online transfer and traditional bank transfer to the Seller's account. For Business Customers, also deferred payment by bank transfer on the basis of an invoice, if agreed individually.

2. Online payments are handled by Autopay S.A., based in Sopot.

3. The Seller does not offer cash on delivery, unless stated otherwise for a particular delivery channel.

4. The Seller issues a receipt or a VAT invoice for every order. The Customer agrees to receive invoices electronically at the e-mail address provided. A company invoice must be requested when placing the Order (by providing a tax ID).

5. Refunds are made using the same payment method the Customer used, unless the Customer expressly agrees to another method that involves no costs for them.

6. By accepting these Terms, the Customer agrees to receive fiscal receipts in electronic form and invoices in electronic form (including through the Polish National e-Invoice System, KSeF, where required by law), unless the Customer requests a paper document.

§7. Delivery

1. Current delivery methods and costs are shown on the "Delivery – methods and times" page and in the basket before the Order is placed; the costs shown in the Order summary are binding.

2. The dispatch time is shown for each item. Goods in the Seller's warehouse are usually dispatched within 1–2 Business Days. Goods marked as shipped from an external warehouse or made to order have the time shown for that item (usually 3–10 Business Days). The time runs from the moment the payment is credited, and for Business Customers with deferred payment – from the Order Acceptance Confirmation. The Order is shipped in full, once complete, unless the parties agree otherwise.

3. Delivery is made within Poland, other EU countries, Ukraine and – if agreed individually – other countries, subject to §12.

4. Shipments outside the EU (including to Ukraine): the recipient is the importer of the Goods and pays customs duties, import taxes, customs and agency fees charged in the country of destination. The Seller issues export documents based on the data provided by the Customer, who is responsible for their accuracy. Refusal to accept a shipment, or its retention by customs for reasons attributable to the recipient, does not release the Customer from the obligation to cover shipping costs in both directions.

5. Lithium polymer (LiPo) and lithium-ion batteries are subject to transport restrictions (dangerous goods UN3480/UN3481). The Seller may ship them only with a carrier and in a mode approved for their transport; shipping them to some countries may be impossible – the Seller informs the Customer of this before accepting the Order.

6. The Customer should inspect the shipment on receipt in the presence of the courier and, if it is damaged, draw up a damage report. For Consumers and PNPK this is a recommendation that makes a complaint easier and does not limit their rights. For Business Customers it is an obligation: failure to report damage visible on the day of delivery excludes the Seller's liability for that damage.

7. For Business Customers, the risk of loss of or damage to the Goods passes to the Customer when the shipment is handed over to the carrier (Article 548 §1 and Article 544 §1 of the Civil Code). For Consumers – when the Goods are delivered to them.

8. The Seller may change the selected delivery method to an equivalent or more expensive one at no extra cost to the Customer if the shipment does not fit the size limits of the selected carrier (e.g. parcel locker → courier). The Customer is informed of this without delay.

9. If the Customer does not collect the shipment and it returns to the Seller, the Seller asks the Customer by e-mail to arrange re-delivery within 7 days. Re-delivery takes place after its cost has been paid. If the deadline passes without effect, the Seller may withdraw from the contract (Article 491 of the Civil Code) and refunds the payment received, reserving the right to claim reimbursement of documented shipping costs under general rules.

§8. Right of withdrawal (Consumers and PNPK)

1. A Consumer or PNPK may withdraw from a distance contract without giving a reason within 14 days from the day on which they took possession of the Goods (or a third party indicated by them, other than the carrier, did so). For an Order comprising several Goods delivered separately, the period runs from taking possession of the last of them.

2. Withdrawal may be submitted: (a) online – via the "Withdraw from the contract here" link in the Shop footer, which leads to a request form; (b) by e-mail to sklep@ht-dron.pl; (c) in writing to ul. Francuska 106b/18, 40-507 Katowice, Poland. The model form in Annex 1 may be used, but this is not mandatory. To meet the deadline, it is enough to send the statement before it expires.

3. The Seller promptly sends confirmation of receipt of the statement on a durable medium (e-mail), together with its content and the date and time it was submitted.

4. The Consumer returns the Goods without delay, and no later than within 14 days of withdrawal, to: H&T Retail Group Sp. z o.o., ul. Francuska 106b/18, 40-507 Katowice, Poland. Please notify us of the return in advance so that it can be handled faster (the notification is not a condition for the withdrawal to be effective). The Seller does not accept cash-on-delivery shipments.

5. The direct cost of returning the Goods is borne by the Consumer (Article 34(2) UoPK). The estimated cost of sending back a typical parcel from Poland is about PLN 13–25; for non-standard Goods (e.g. large drones, LiPo batteries requiring dangerous goods transport) it may be higher. The cost of sending goods back from abroad is borne by the Consumer in full.

6. The Seller refunds all payments, including the cost of delivery to the Consumer, within 14 days of receiving the statement. If the Consumer chose a delivery method more expensive than the cheapest standard method offered by the Seller, the Seller does not refund the additional costs (Article 33 UoPK). If the order used free delivery and, after a partial withdrawal, the value of the retained Goods falls below the free delivery threshold, the Seller may deduct from the refund the cost of the cheapest delivery for the retained Goods.

7. The Seller may withhold the refund until it receives the Goods back or until proof of their return is provided, whichever happens first (Article 32(3) UoPK).

8. The Consumer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (Article 34(4) UoPK). In particular, the following go beyond that scope: flying a drone, installing parts (soldering, screwing onto a frame), connecting components that require installation to a power source, charging or discharging a battery, changing software (flashing, binding), removing protective films, activating the device or linking it to a user account with the manufacturer (e.g. DJI), registering additional manufacturer protection (e.g. DJI Care), and damaging the original packaging so that resale is impossible. The Seller may claim the amount of the diminished value, including by set-off, after first informing the Consumer and providing documentation (photos).

9. The right of withdrawal does not apply (Article 38(1) UoPK) to:

   1. Goods that are not prefabricated, are made to the Consumer's specifications or serve their individual needs – in particular drones assembled or configured to order from components chosen by the Consumer, cables and accessories cut to size, and Goods brought in on individual order from outside the Shop's range, if the Consumer was informed of this before placing the Order;

   2. Goods which, after delivery, have by their nature been inseparably combined with other items (e.g. soldered components);

   3. sound or video recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery, including licences and activation keys;

   4. Goods delivered in sealed packaging which cannot be returned after opening for hygiene reasons (e.g. goggle foam inserts), if the packaging was opened;

   5. digital content not supplied on a tangible medium, if performance began with the Consumer's express consent before the end of the withdrawal period.

10. Goods must be returned complete (with accessories, manuals and warranty cards) and secured for transport. LiPo batteries must be sent back at storage voltage (about 3.8 V per cell), in line with the carrier's rules.

11. Business Customers other than PNPK have no right of withdrawal. A return of goods by a Business Customer is possible only with the Seller's prior written consent and on the terms it sets.

§9. Complaints

A. Consumers and PNPK – lack of conformity of the Goods with the contract

1. The Seller is liable for any lack of conformity of the Goods with the contract that exists at the time of delivery and becomes apparent within 2 years of that time, under Articles 43a–43g UoPK.

2. A complaint should be submitted by e-mail to sklep@ht-dron.pl or through the "Add a request" form, stating: the Order number, a description of the non-conformity and the date it was found, the request, and – if possible – photos or a video. Missing information does not affect the validity of the complaint but may lengthen its handling. For drones and flight components, the Seller may ask for a description of the circumstances of the incident and flight data (flight controller or Blackbox logs, manufacturer app logs, e.g. DJI Fly), which help establish the cause; not providing them does not deprive the Consumer of their rights.

3. The Consumer may request repair or replacement and, in the cases set out in Article 43e UoPK, a price reduction or withdrawal from the contract. The Seller may replace the Goods instead of repairing them (or vice versa) if the chosen remedy is impossible or would require excessive costs.

4. The Seller replies to a complaint within 14 days of receiving it. The Consumer makes the Goods available to the Seller; the cost of collecting or sending back the Goods under a justified complaint is borne by the Seller.

5. The Seller is not liable for non-conformity arising after delivery of the Goods, in particular for damage resulting from: a fall, collision or crash of a drone; incorrect installation or soldering; supplying a voltage other than permitted (e.g. 6S to a 4S component); operation without required cooling (e.g. a video transmitter without an antenna); moisture; incorrect charging, storage or overheating of batteries; software changes not in line with the manufacturer's instructions; normal wear of consumable parts (propellers, bearings, foam). These circumstances do not limit the Consumer's rights if the cause was a defect existing at the time of delivery.

6. Regardless of the above, the Goods may be covered by a manufacturer's warranty, if one was granted. The warranty terms are set out in the warranty document; the warranty does not exclude rights arising from lack of conformity. The manufacturer (e.g. DJI, Autel) may require flight logs and an incident form before processing a warranty claim. If a complaint or warranty claim is not accepted, the Seller may offer a paid repair based on a separate quote, carried out only after the Customer accepts it.

B. Business Customers (excluding PNPK)

7. The Seller's liability to Business Customers under the statutory warranty for defects (rękojmia) is excluded (Article 558 §1 of the Civil Code). Business Customers are entitled only to the manufacturer's warranty, if granted, handled through the Seller.

8. The Business Customer must inspect the Goods immediately after delivery and report quantity shortages and visible defects within 3 Business Days, failing which its claims are lost.

9. The Seller's total liability to a Business Customer on any basis is limited to the net price of the Goods to which the claim relates and does not cover lost profits, indirect damage, downtime costs, removal and reinstallation costs, contractual penalties paid to third parties or damage resulting from use of the Goods. This limitation does not apply to damage caused intentionally.

10. At the Seller's request, the Business Customer must provide flight logs and a description of the incident, failing which the complaint will not be accepted. If the complaint is not accepted, the costs of diagnosis and of sending back the Goods are borne by the Business Customer.

§10. Product safety and aviation rules

1. For each item, the Seller provides the information required by Regulation (EU) 2023/988 (GPSR): the manufacturer (name, address, contact) and, if the manufacturer is based outside the EU, the person responsible in the EU, the product identifier (model, batch number or other identifier) and safety warnings and information where required.

2. Many Goods are components intended for installation by people with technical knowledge (soldering, software configuration). The Customer should read the manufacturer's instructions before installation and use.

3. Drones: the user of an unmanned aircraft is responsible for complying with the law, in particular Commission Implementing Regulation (EU) 2019/947, the Polish Aviation Law and the guidelines of the Polish Civil Aviation Authority (ULC), including operator registration, obtaining the required pilot competencies, observing geographical zones, third-party liability insurance and the privacy of others. The Seller is not liable for use of the Goods contrary to the law.

4. LiPo/Li-ion batteries may catch fire if used improperly. They should be charged only with a suitable balance charger, under supervision, on a non-flammable surface or in a fireproof bag, without exceeding the manufacturer's parameters; swollen or damaged batteries must not be used; batteries should be stored at storage voltage and disposed of at collection points.

5. Video and radio transmitters: the user is responsible for using radio equipment in line with the law of the country of use, in particular regarding permitted frequencies and power (in Poland – in line with the regulation on radio equipment not requiring a permit). Some Goods may allow power levels or channels not permitted in a given country to be set; using them that way is solely the user's responsibility.

6. Waste electrical and electronic equipment and batteries must not be disposed of with household waste. When buying new equipment, the Customer may hand over used equipment of the same type free of charge, in a quantity not greater than the equipment purchased, in line with the Polish Act on Waste Electrical and Electronic Equipment – the collection method is agreed by e-mail (sklep@ht-dron.pl) before delivery.

§11. Liability

1. Descriptions, photos and specifications of the Goods come from manufacturers. Photos may be illustrative, and colour or minor visual details may differ slightly without affecting functionality. Information on component compatibility is for guidance; the final choice is the Customer's, unless the Seller, at the Customer's request, has expressly confirmed compatibility in writing or by e-mail.

2. Technical advice given free of charge by the Seller (e-mail, phone, chat) is for information.

3. The Seller is not liable for non-performance or improper performance of the contract caused by force majeure, in particular war, administrative decisions, embargoes, transport restrictions, failures of carriers' systems or natural disasters. In such a case the Seller informs the Customer, and either party may withdraw from the contract if the delay exceeds 30 days; amounts paid are refunded in full.

4. Nothing in these Terms excludes or limits the Seller's liability to Consumers and PNPK to the extent that mandatory provisions of law prohibit it. The limitations of liability in these Terms apply only to Business Customers.

§12. Export, sanctions and end-user control

1. The Seller complies with European Union sanctions, in particular Council Regulation (EU) No 833/2014, Council Regulation (EC) No 765/2006 (Belarus), Council Regulation (EU) 2022/263 (occupied territories of Ukraine) and Regulation (EU) 2021/821 (dual-use items).

2. "No re-export to Russia" clause, Article 12g of Regulation 833/2014. A Customer who buys Goods for delivery or resale outside the European Union (except for the partner countries listed in Annex VIII to that Regulation) undertakes not to sell, supply, transfer or export the Goods, directly or indirectly, to the Russian Federation or for use in the Russian Federation. This applies in particular to Goods covered by Annexes XI, XX, XXXV and XL (common high priority items) to that Regulation.

3. A Customer that is a Business Customer undertakes to pass the above obligation on to its own buyers and to inform the Seller without delay of any breach of it by a third party that it becomes aware of.

4. A breach of paragraph 2 or 3 is a material breach of contract. The Seller may then withdraw from the contract (and from any other unfulfilled contracts with that Customer) and suspend deliveries, and a Customer that is a Business Customer shall pay a contractual penalty equal to 100% of the gross value of the Goods concerned, without prejudice to the Seller's right to claim damages exceeding the penalty. The Seller notifies the competent authorities.

5. The Seller does not sell Goods to sanctioned persons or entities, nor with delivery to Russia, Belarus or the occupied territories of Ukraine. The Seller may require the Customer to provide an end-user statement on the end user and purpose of the Goods and registration documents; refusal to provide them entitles the Seller to refuse to accept or fulfil the Order, with a refund of amounts paid.

6. The Customer is responsible for obtaining any permits required in the country of destination and for ensuring that further trade in the Goods complies with the law of that country. If exported Goods require an export authorisation (e.g. as dual-use items or strategic goods), the Seller fulfils the Order only after it has been obtained; the fulfilment time is extended accordingly.

7. A Customer who intends to use the Goods for military or defence purposes informs the Seller of this before placing the Order.

§13. Terms for Business Customers (B2B, wholesale, tenders)

1. This section applies only to Business Customers (excluding PNPK). Matters not covered here are governed by the other provisions of these Terms. An individual contract or written offer takes precedence over these Terms. The Customer's general terms of purchase do not bind the Seller, even if the Seller has not objected to them (exclusion of Article 385⁴ of the Civil Code).

2. B2B offers are valid for the period stated in them or, if none is stated, for 7 days. Prices in offers in foreign currencies (EUR, USD) may be updated before the Order is accepted if the exchange rate has changed by more than 3%.

3. The Seller may make fulfilment conditional on prepayment (up to 100%) and, for deliveries on deferred payment terms, on a credit limit. For late payment the Seller charges statutory interest for late payment in commercial transactions and compensation for debt recovery costs (Polish Act on Counteracting Excessive Delays in Commercial Transactions). In the event of late payment, the Seller may suspend further deliveries.

4. Retention of title: the Goods remain the property of the Seller until the full price has been paid (Article 589 of the Civil Code).

5. Delivery times for Business Customers are indicative, unless the parties have agreed in writing that a time is binding. The Seller is not liable for delays by suppliers and manufacturers, of which it informs the Customer without delay.

6. Orders for Goods brought in on a Business Customer's individual order cannot be cancelled after acceptance; cancellation with the Seller's consent requires covering the costs incurred.

7. International deliveries are made on the Incoterms® 2020 terms stated in the offer or, if none are stated, EXW Katowice.

8. In public procurement procedures and tenders, the procurement documents and the concluded contract take precedence; these Terms apply to matters they do not cover.

9. Disputes with Business Customers are resolved by the court competent for the Seller's registered office. In relations with foreign Business Customers, Polish law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

§14. Product reviews

1. A review of the Goods can be added using the "Reviews" form on the product page. Adding a review is voluntary and free of charge.

2. Review verification: the Seller does not verify whether reviews added directly in the Shop come from people who used or bought the Goods. Reviews of the Shop collected in the Ceneo "Trusted Reviews" (Zaufane Opinie) programme can only be posted by people who placed an Order – Ceneo sends them a survey after the purchase.

3. The Seller publishes both positive and negative reviews, does not change their content or ratings, and does not commission or buy reviews. The Seller may remove a review containing unlawful, untrue, vulgar or offensive content, advertising, links or third parties' personal data, or one not relating to the Goods.

4. The author is responsible for the content of the review. By adding a review that constitutes a work, the author grants the Seller a free, non-exclusive licence, unlimited in territory and time, to publish it in the Shop and in the Seller's sales channels (e.g. Allegro, Ceneo), together with the right to grant sublicences to those platforms.

§15. Personal data

1. The controller of personal data is the Seller. Data are processed to conclude and perform the contract, handle complaints, issue invoices, maintain the account and, with consent, for marketing purposes.

2. Detailed rules, including the rights of data subjects and the recipients of data (carriers, payment operators, IT service providers, accounting office), are set out in the Privacy Policy available in the Shop.

§16. Out-of-court dispute resolution and final provisions

1. A Consumer may use out-of-court complaint and redress procedures, in particular the help of a district (municipal) consumer ombudsman, the Provincial Inspectorate of Trade Inspection in Katowice (permanent consumer arbitration court) and consumer organisations. Information is available at https://prawakonsumenta.uokik.gov.pl. Using these procedures is voluntary and requires the consent of both parties.

2. Matters not covered by these Terms are governed by Polish law. This choice of law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence (Article 6 of the Rome I Regulation). Disputes with Consumers are resolved by the courts competent under general rules.

3. The Seller may amend these Terms for important reasons: changes in law, decisions of authorities, changes in payment or delivery methods, changes in the scope of services or in the Seller's details, or security reasons. Customers with an account are informed of a change by e-mail at least 14 days in advance; during that time they may terminate the account agreement.

4. Orders placed before the changes take effect are governed by the Terms in the version in force on the date the Order was placed.

5. If any provision of these Terms proves invalid or ineffective, the remaining provisions remain in force.

6. These Terms enter into force on 11 October 2026 and apply to Orders placed from that day. For Customers with an account, changes concerning the account agreement take effect 14 days after notification by e-mail. The previous version of the Terms (of 30.03.2025) is available on request.

Annex 1 – Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: H&T RETAIL GROUP Sp. z o.o., ul. Francuska 106b/18, 40-507 Katowice, Poland, e-mail: sklep@ht-dron.pl

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):

• Order number: …………

• Ordered on (*) / received on (*): …………

• Name of the goods: …………

• Name of consumer(s): …………

• Address of consumer(s): …………

• Bank account number for the refund (if payment was not made by card/BLIK): …………

• Signature of consumer(s) (only if this form is sent on paper): …………

• Date: …………

(*) Delete as appropriate.